Every online business needs to maintain a certain standard set of practices. These practices need to abide by some terms and conditions (T & C) to maintain the concerned set of practices. This is achieved as the T & C are employed in any and every customer dealings we experience. Surgimedcare strongly adheres to these and makes no exceptions. These make sure that our dealings are up-to-the-par and customers are provided with the right facilities.

Our overall terms and conditions include:

The foremost understanding is the use of pronouns i.e. “we/us” means Surgimedcare while “you/your” is the client. These present the overall understanding of the language used on this page and the rest of the website.

The words, “courier and package” mean the ordered product. On the other hand, the word, “product” means the products individually. Furthermore, “staff” means our in-house staff/employees.

For every order and package, we need to make sure that the products are okay for shipment. During this time, the order is put under review. Normally, this status is resolved on its own after managing the required information. However, we might require some important authorization in some cases to proceed with the shipment. These could include your bank authorization code to confirm payments.

Our terms and conditions for cancelation include that an order can be canceled if the package is not shipped yet. You can cancel your order by contacting our customer services at +1 713 424-(9683). The second option in our policy is claiming a return after the package has arrived at your address. You learn about these through our return and exchange policy page.

All sorts of taxes, customs duties, and other charges are your responsibilities. Surgimedcare does not undertake the obligation of these payments. You will bear them along with the price of the products you order. The same goes for the case of returns and refunds. Visit the concerned page to understand these conditions in detail.

As a whole, you can claim a refund for some delivered packages for 30 days. This mainly requires that you contact us and send us back the delivered package. Right after we will start processing the refund. However, you can visit the related page to understand this claim better.

We also offer exchanges for our delivered products which cannot be combine with a new order. To claim this, you are given 30 days for this claim like a refund. For an exchange claim, you need to ship the package back to our warehouse at 10245 Kempwood Dr Ste E Unit #5003 Houston TX 77043 USA. Moreover, you need to specify the reason for this claim.

In the case you find the package or the product damaged, you can claim a return. This can be done by returning the products after receiving them along with the reasons. However, our staff will review both your claim and the products before processing the claim. In the case of confirmed, we will processed with the return.

For either claim i.e. refund, exchange, and return, you need to maintain the condition of the good as intact. Even if the product is received as damaged or faulty, you need to maintain the given condition. This includes maintaining the packaging material which comes with the products. All of this is essential to make a successful claim.

For any possible claim or contact, you can reach out to our warehouse. In the case of claims, you need to send the goods to our warehouse. The complete address of this warehouse goes as 10245 Kempwood Dr Ste E Unit #5003 Houston TX 77043 USA.

We make sure that all our client affairs are effectively managed. However, in case of any dispute United States Law will serve as the primary mode to sort out the dispute.